Your Online Security

Buy with confidence.
Find out about our online security measures.


Home
Contact Us
 

Call
0845 644 3632
at any time.



About Us ThermFloor are completely dedicated to your total satisfaction. If you have any suggestions or comments please use the form on the contact us page.

Our Contact details:
ThermFloor
Chain Caul Rd Riversway Preston PR2 2PD United Kingdom
Phone: 0845 6443 632
Fax:
Email: sales@thermfloor.co.uk
VAT No: 707 7159 24
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We only ship to the United Kingdom.
For Orders being shipped to UK mainland: Carriage Free.
For Orders being shipped to Northern Ireland and the Channel Islands: Please contact us
Delivery Schedule We endeavour to dispatch the same day all credit card orders we receive before 3PM. All credit card orders we receive after 3PM will be despatched the next working day. This applies on orders received Monday - Friday.

Should you choose the 'pay by cheque' option, we despatch the goods once your cheque has been cleared.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security Our secure web pages are being hosted by SecureHosting Ltd., who use a 128bit Thawte SSL certificate to ensure secure transmission of your information.
Guarantee We guarantee your satisfaction. All the floor heating systems come with a 12 year manufacturers guarantee.

Please Note: Pictures for illustration purposes only, models supplied may vary.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 6443 632 (International +44 8456443632) or write to us at Chain Caul Rd Riversway Preston PR2 2PD United Kingdom
Privacy Policy ThermFloor do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).
Returns Policy Goods correctly supplied by the Company may not be returned for credit unless agreement is obtained from the Company. Goods returned must be consigned carriage paid and be accompanied by full details stating invoice details and report on reason for return.